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Effective Date: September 14, 2026
Last Updated: September 14, 2026

Through the Valley Counseling, owned and operated by Rachael Thalheimer, LICSW ("Through the Valley Counseling," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit or interact with ttvcounseling.com (the "Website").

This Privacy Policy applies to information collected through the Website. It does not replace or modify Through the Valley Counseling's Notice of Privacy Practices, which applies to protected health information maintained in connection with the provision of health care services.

1. Information We Collect

Depending on how you use the Website, we may collect information that you voluntarily provide, including:

• Your name

• Email address

• Telephone number

• Information you provide through the Website's contact form

• Information contained in messages or inquiries you send to us

• Other information you voluntarily provide when communicating with Through the Valley Counseling

We encourage you not to submit sensitive or confidential health information through the Website's contact form or other general website communication tools.

Automatically Collected Information

When you visit the Website, certain information may be collected automatically by the Website, hosting provider, analytics services, or other technology used to operate the Website. This may include:

• Internet Protocol (IP) address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General website usage information

This information may be used for website operation, security, troubleshooting, analytics, and improving the Website.

2. How We Use Information

Information collected through the Website may be used to:

• Respond to inquiries and requests

• Contact you regarding services you have asked about

• Provide information about Through the Valley Counseling

• Schedule or facilitate an initial consultation when appropriate

• Maintain and improve the Website

• Monitor website performance and security

• Prevent fraud, misuse, or unauthorized access

• Comply with legal and regulatory requirements

We do not use information submitted through the Website to provide emergency or crisis services.

3. Website Contact Forms

If you use a contact form on the Website, information you submit may be transmitted through third-party website, hosting, email, or form-processing services.

Please do not include detailed medical history, diagnoses, treatment information, information about medications, information about another person's mental health, or other highly sensitive health information in a website contact form.

Submitting a contact form does not establish a therapist-client relationship.

Information submitted through a general website contact form should not be assumed to have the same protections as information maintained as part of a clinical record.

4. Email and Electronic Communication

If you choose to contact Through the Valley Counseling by email, your message will be transmitted through your email provider and our email system.

Email is not always a completely secure method of communication. Although reasonable safeguards may be used, we cannot guarantee the security of information transmitted through ordinary email or other internet-based communication.

For this reason, please avoid sending highly sensitive or confidential health information through ordinary email unless specifically instructed to do so through an appropriate secure communication method.

5. Clinical Information and HIPAA

When you become a client of Through the Valley Counseling, information collected and maintained as part of your clinical care may constitute protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA") and other applicable laws.

The collection, use, and disclosure of PHI is governed by the Through the Valley Counseling Notice of Privacy Practices, rather than this Website Privacy Policy.

Our Notice of Privacy Practices explains your rights concerning your PHI and how PHI may be used and disclosed for treatment, payment, health care operations, and other purposes permitted or required by law.

The Notice of Privacy Practices is available on this Website and may also be provided directly to clients.

6. Third-Party Service Providers

Through the Valley Counseling may use third-party companies or service providers to operate the Website, process forms, provide hosting, maintain security, analyze website traffic, communicate with visitors, or provide other business functions.

Depending on the services used by the Website, these providers may have access to information necessary to perform services on our behalf.

We seek to use reputable service providers and take reasonable steps to protect information shared with them. Where HIPAA applies, appropriate contractual and administrative requirements will be used when required by law.

7. Cookies and Analytics

The Website may use cookies, pixels, analytics tools, or similar technologies to help operate the Website and understand how visitors use it.

These technologies may collect information such as:

• Pages viewed

• Time spent on pages

• General geographic information

• Device and browser information

• How visitors arrived at the Website

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

If the Website uses specific analytics, advertising, or tracking services, this Privacy Policy may be updated to identify those services and explain their practices.

8. Information Sharing

Through the Valley Counseling does not sell personal information submitted through the Website.

We may disclose information collected through the Website:

• To service providers assisting with Website operation or business functions

• When necessary to respond to your request

• When required by law, legal process, or court order

• When necessary to protect the rights, safety, or property of Through the Valley Counseling or others

• To address suspected fraud, security issues, or unlawful activity

• With your consent or at your direction

Information that constitutes PHI is subject to the additional protections described in the Notice of Privacy Practices.

9. Children's Privacy

The Website is intended for individuals seeking information about counseling services and is not designed to knowingly collect personal information from children for purposes unrelated to providing requested services.

Because Through the Valley Counseling may provide counseling to adolescents, the Website may contain information intended for parents, guardians, and adolescents. However, the Website itself should not be used to submit sensitive clinical information about a minor.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect information collected through the Website.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information submitted through the Website.

11. Data Retention

Information submitted through the Website may be retained for as long as reasonably necessary to respond to inquiries, maintain appropriate business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

Information that becomes part of a clinical record will be retained in accordance with applicable laws, professional requirements, and Through the Valley Counseling's record-retention policies.

12. External Websites

The Website may contain links to websites operated by third parties.

Through the Valley Counseling is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any external website before providing personal information.

13. Your Privacy Choices

You may choose not to provide personal information through the Website. However, certain information may be necessary for us to respond to an inquiry or provide information you have requested.

You may also contact us regarding questions about information you have submitted through the Website.

Please note that rights concerning protected health information are governed by HIPAA and other applicable laws and are described in the Notice of Privacy Practices.

14. Massachusetts Privacy

Through the Valley Counseling is located in Massachusetts and seeks to comply with applicable Massachusetts privacy and data-security requirements.

Massachusetts has laws and regulations addressing the protection of personal information and health information. The protections applicable to information maintained in connection with clinical services may differ from those applicable to general website information.

Where applicable law provides greater privacy protection than this Privacy Policy, the applicable law will control.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised "Last Updated" date.

16. Contact Us

If you have questions about this Privacy Policy or the privacy practices of Through the Valley Counseling, you may contact:

Through the Valley Counseling
Rachael Thalheimer, LICSW
360 Woodland St.
Holliston, MA 01746
Phone: 508-233-3324
Email: rachael@ttvcounseling.com
Website: ttvcounseling.com

Please do not use the contact information above for emergency or crisis communication.

17. Important Notice Regarding Emergencies

The Website and its contact forms are not monitored as an emergency or crisis service.

If you are experiencing an emergency or believe you or someone else is in immediate danger, call 911 or go to the nearest emergency department.

If you are experiencing a mental health crisis or need immediate emotional support, call or text 988 to reach the Suicide & Crisis Lifeline.

This Website Privacy Policy does not create a therapist-client relationship.

Website Terms & Conditions

Effective Date: September 14, 2026
Last Updated: September 14, 2026

Welcome to the website of Through the Valley Counseling, owned and operated by Rachael Thalheimer, LICSW ("Through the Valley Counseling," "we," "us," or "our").

By accessing or using ttvcounseling.com (the "Website"), you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the Website.

1. Purpose of the Website

The Website is intended to provide general information about Through the Valley Counseling, its counseling services, areas of focus, professional background, and ways to contact the practice.

The information provided on the Website is for general informational purposes only and is not intended to constitute medical, mental health, psychological, legal, or other professional advice.

2. No Therapist-Client Relationship

Use of this Website, reading information on the Website, contacting Through the Valley Counseling through the Website, or submitting a contact form does not create a therapist-client relationship.

A therapist-client relationship is established only after the practice has determined that services are appropriate and the necessary intake, consent, and treatment processes have been completed.

Submitting an inquiry does not guarantee that Through the Valley Counseling will be able to provide services or that you will be accepted as a client.

3. No Emergency or Crisis Services

The Website, contact forms, email, and other general communication methods associated with the Website are not intended for emergencies or crisis situations.

Messages may not be reviewed immediately.

If you are experiencing an emergency, are in immediate danger, or believe someone else is in immediate danger, call 911 or go to the nearest emergency department.

If you are experiencing a mental health crisis, call or text 988 to reach the Suicide & Crisis Lifeline.

Do not rely on the Website, email, contact form, or a response from Through the Valley Counseling for urgent assistance.

4. Website Contact Forms

When using a contact form, you agree to provide information that is accurate to the best of your knowledge.

Please do not submit:

• Detailed medical or psychiatric history

• Highly sensitive mental health information

• Information about another person's health

• Medication information

• Information about an active crisis or emergency

• Other information that you would not want transmitted through a general internet-based contact form

Through the Valley Counseling may use the information you provide to respond to your inquiry.

Submitting a contact form does not guarantee a response within a particular period of time.

5. Electronic Communications

By voluntarily providing your telephone number or email address, you understand that Through the Valley Counseling may use that information to respond to your inquiry.

Electronic communication may involve risks, including interception, misdelivery, unauthorized access, or technical failure.

For clinical communications, Through the Valley Counseling may direct clients to use secure systems or platforms designed for clinical communication.

6. Accuracy of Website Information

Through the Valley Counseling makes reasonable efforts to maintain accurate and current information on the Website.

However, information may occasionally become outdated, incomplete, or inaccurate.

Information about services, availability, fees, insurance participation, appointment availability, and other practice details may change without notice.

The Website should not be relied upon as the sole source of current information regarding the availability or terms of counseling services.

7. Educational Information

Some Website content may discuss mental health, wellness, coping strategies, relationships, trauma, anxiety, substance use, or other behavioral health topics.

This information is educational in nature and is not individualized medical or mental health advice.

Information that may be appropriate for one individual may not be appropriate for another.

You should consult an appropriately qualified health professional regarding your individual circumstances.

8. Insurance Information

Information on the Website regarding insurance participation is provided for general informational purposes only.

Insurance plans, benefits, eligibility, deductibles, copayments, coinsurance, authorization requirements, and reimbursement policies vary by plan and may change.

Being listed as an in-network provider does not guarantee that a particular service will be covered or reimbursed by your insurance plan.

You are responsible for understanding your insurance benefits and any financial responsibility associated with services.

9. Fees and Services

Any fees or service descriptions published on the Website are subject to change.

Specific fees, cancellation policies, payment responsibilities, insurance arrangements, and other terms applicable to clients will be provided through the practice's intake documents, financial policies, consent forms, or other applicable agreements.

If there is a conflict between information on the Website and a signed client agreement or practice policy, the applicable client agreement or policy will control.

10. Intellectual Property

Unless otherwise indicated, the Website and its contents—including text, logos, graphics, photographs, original materials, design elements, and other content—are owned by or licensed to Through the Valley Counseling.

You may view and use the Website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit Website content without prior written permission.

11. Third-Party Links

The Website may contain links to third-party websites or resources.

These links are provided for convenience or informational purposes only.

Through the Valley Counseling does not control and is not responsible for the content, availability, privacy practices, security, or accuracy of third-party websites.

Visiting an external website is subject to that website's own terms and policies.

12. Website Availability

Through the Valley Counseling does not guarantee that the Website will always be available, uninterrupted, secure, or free from errors or harmful components.

The Website may occasionally be unavailable because of maintenance, technical problems, hosting issues, or circumstances outside our control.

13. Limitation of Liability

To the extent permitted by applicable law, Through the Valley Counseling and Rachael Thalheimer, LICSW shall not be liable for damages arising from your use of, or inability to use, the Website or reliance on information provided through the Website.

This limitation does not waive or limit any rights or responsibilities that cannot legally be waived or limited.

Nothing in these Terms & Conditions is intended to limit any rights or protections provided to clients under applicable federal or Massachusetts law.

14. Privacy

Your use of the Website is also subject to the Through the Valley Counseling Website Privacy Policy.

The Website Privacy Policy explains how information collected through the Website may be handled.

For individuals receiving clinical services, the Notice of Privacy Practices governs the use and disclosure of protected health information as required by applicable law.

15. Prohibited Uses

You agree not to use the Website:

• For unlawful purposes

• To impersonate another person

• To submit knowingly false or misleading information

• To interfere with Website security or operation

• To attempt unauthorized access to Website systems

• To introduce malicious code or other harmful material

• To use the Website to harass, threaten, or abuse others

16. Changes to These Terms

Through the Valley Counseling may modify these Terms & Conditions from time to time.

Updated terms will be posted on the Website with a revised "Last Updated" date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms & Conditions to the extent permitted by law.

17. Governing Law

These Terms & Conditions shall be interpreted in accordance with the laws of the Commonwealth of Massachusetts, except to the extent that applicable federal law controls.

Any dispute concerning the Website shall be subject to the applicable laws and jurisdiction of Massachusetts.

18. Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

19. Entire Agreement Regarding Website Use

These Terms & Conditions, together with the Website Privacy Policy and any other policies specifically incorporated by reference, constitute the terms governing your use of the Website.

These Website Terms & Conditions do not replace or modify any clinical consent, treatment agreement, financial policy, Notice of Privacy Practices, or other document applicable to an established client relationship.

20. Contact Information

Questions regarding these Terms & Conditions may be directed to:

Through the Valley Counseling
Rachael Thalheimer, LICSW
360 Woodland St.
Holliston, MA 01746
Phone: 508-233-3324
Email: rachael@ttvcounseling.com
Website: ttvcounseling.com

Please do not use the Website or these contact methods for emergencies or crisis situations.